Shipping Policy

This Shipping Policy explains how Vesqam LTD processes and delivers orders placed through vesqam.com.

1. Order Processing

Orders are normally processed within 1–2 business days after payment has been confirmed. Business days exclude weekends and UK public holidays. Processing may take longer during peak periods, if an item requires additional checks, or because of circumstances outside our reasonable control.

When your order is dispatched, we will send a confirmation email with tracking information where tracking is available. Please check that your delivery address and contact details are complete and accurate before submitting your order.

2. Delivery Destinations and Charges

Available delivery destinations, services, and charges are shown at checkout. We may be unable to deliver to some remote locations or destinations restricted by carriers, customs rules, sanctions, export controls, or applicable law.

The delivery charge displayed at checkout forms part of your order total. For international orders, import VAT, customs duties, brokerage charges, or other local charges may apply. Unless expressly stated at checkout or required by law, these charges are the customer’s responsibility.

3. Delivery Times

Estimated delivery is generally 7–20 business days after dispatch, depending on the destination and delivery service. Delivery estimates are not guaranteed and may be affected by customs clearance, carrier disruption, weather, public holidays, peak periods, or incorrect address information.

Unless a different delivery period has been agreed with you, we will deliver goods without undue delay and no later than 30 days after the contract is made, as required by applicable UK consumer law.

4. Tracking and Delivery

Tracking information may take time to become active after dispatch. If tracking has not updated for an extended period, contact [email protected] with your order number.

If a parcel is shown as delivered but cannot be located, please check the delivery address, safe places, household members, neighbours, reception, or building management before contacting us. We may ask the carrier to investigate.

5. Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives. If an item is damaged, incorrect, or incomplete, contact us promptly with your order number and clear photographs of the product, packaging, and shipping label where possible. We will assess the issue and provide an appropriate remedy. Nothing in this policy limits your statutory rights in relation to faulty, damaged, misdescribed, or undelivered goods.

6. Address Changes and Failed Delivery

Contact us as soon as possible if you need to change a delivery address. We cannot guarantee changes after an order has entered processing or been dispatched. Additional delivery or return costs caused by incorrect information, refusal of delivery, or repeated failed delivery attempts may be deducted from a refund where permitted by law.

7. Sanctions Compliance

You may not use the Services if you are located in, organized under the laws of, or ordinarily resident in any country or territory subject to sanctions or embargoes imposed by the United States or other applicable authorities.

You represent and warrant that you are not identified on any applicable sanctions list, including those maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

We reserve the right to suspend or terminate access to the Services if we determine, in our sole discretion, that such access may violate applicable sanctions laws or regulations.

8. Contact

Vesqam LTD
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, United Kingdom, IP28 7DE
Email: [email protected]