Contact Us

Thank you for visiting Vesqam. Our customer support team can help with product information, orders, payments, delivery, returns, refunds, and general enquiries about our lighting collection.

Customer Support

Email: [email protected]

We aim to respond within 1–2 business days. Messages received on weekends or UK public holidays may be answered on the next business day.

For an existing order, please include your order number, the email address used at checkout, and a short description of your request. For a product question, please include the product name or page link and any relevant details, such as the required size, finish, bulb type, or intended location.

Delivery, Damage, and Returns

If you are contacting us about delivery, please include your order number and tracking details, if available. If an item arrives damaged, incorrect, or incomplete, contact us promptly and include clear photographs of the item, packaging, and shipping label where possible. This helps us assess the issue efficiently and does not affect your statutory rights.

Before returning an item, please contact our support team for return instructions. Do not send returns to the company address below unless we specifically authorise you to do so. The correct return address may depend on the product and fulfilment location.

Company Information

Company Name: Vesqam LTD

Company Address: Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, United Kingdom, IP28 7DE

Customer Service Email: [email protected]

We value clear communication and will do our best to provide practical, timely assistance throughout your shopping experience.