Privacy Policy

Last updated: 24 September 2026

This Privacy Policy explains how Vesqam LTD collects, uses, shares, and protects personal data when you visit vesqam.com, place an order, create an account, or contact us. Vesqam LTD is the controller of the personal data described in this policy.

1. Contact Details

Vesqam LTD
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, United Kingdom, IP28 7DE
Email: [email protected]

2. Personal Data We Collect

Depending on how you use our website, we may collect:

  • identity and contact details, such as your name, billing address, delivery address, email address, and telephone number;
  • order and transaction details, including products purchased, order history, payment status, delivery information, returns, and refunds;
  • account details and preferences;
  • communications with customer support, reviews, and information you choose to provide;
  • technical and usage data, such as IP address, browser, device, operating system, approximate location, referring pages, pages viewed, and website interactions; and
  • marketing preferences and cookie choices.

Payment card details are generally processed directly by our payment providers. We do not intentionally store full payment card numbers on our own systems.

3. How and Why We Use Personal Data

We use personal data only where we have a lawful basis under applicable data protection law. This may include:

  • Contract: to process payment, fulfil and deliver orders, provide order updates, manage accounts, returns, and refunds, and respond to requests connected with a purchase;
  • Legal obligation: to keep tax and accounting records, respond to lawful requests, and comply with consumer, product safety, sanctions, fraud prevention, and other legal requirements;
  • Legitimate interests: to operate and improve the website, understand performance, provide customer service, secure our systems, prevent fraud, and protect our business and users, where those interests are not overridden by your rights; and
  • Consent: for optional marketing or non-essential cookies where consent is required. You may withdraw consent at any time.

4. Cookies and Similar Technologies

We use necessary cookies to operate features such as the shopping basket, checkout, account access, and security. With your consent where required, we may also use analytics, preference, or advertising cookies. You can manage cookies through our cookie controls and browser settings. Disabling necessary cookies may prevent parts of the website from working correctly.

5. Marketing

We may send marketing communications where you have consented or where otherwise permitted by law. You can unsubscribe using the link in a marketing email or by contacting us. We may still send non-marketing messages about orders, accounts, security, or service changes.

6. Who We Share Data With

We may share data where reasonably necessary with payment processors, fraud prevention providers, delivery carriers, warehouses and fulfilment partners, website and hosting providers, analytics and communication providers, professional advisers, insurers, and public authorities where required by law.

Service providers may use personal data only for authorised purposes and are expected to protect it. We may also transfer relevant data as part of a merger, acquisition, financing, reorganisation, or sale of business assets, subject to applicable safeguards.

7. International Transfers

Some service providers may process personal data outside the United Kingdom. Where required, we use an appropriate lawful transfer mechanism and safeguards, such as an adequacy regulation or approved contractual protections. You may contact us for further information about safeguards relevant to your data.

8. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, resolving disputes, preventing fraud, and meeting legal, tax, accounting, and reporting obligations. Retention periods vary according to the type of information and applicable requirements. Data may be securely deleted or anonymised when no longer required.

9. Security

We use reasonable technical and organisational measures designed to protect personal data from accidental loss, misuse, alteration, unauthorised access, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

10. Your Data Protection Rights

Subject to applicable law, you may have the right to:

  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of data in certain circumstances;
  • request restriction of processing;
  • object to processing based on legitimate interests or to direct marketing;
  • request transfer of certain data in a portable format;
  • withdraw consent at any time where processing relies on consent; and
  • complain to a data protection regulator.

To exercise a right, email [email protected]. We may need to verify your identity. We normally respond within one month, although the law allows additional time for complex requests.

11. Complaints

Please contact us first so that we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office (ICO). Information is available at ico.org.uk.

12. Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal data from children who are not legally able to purchase from us.

13. Third-Party Links

Our website may contain links to third-party websites. Their privacy practices are governed by their own notices, and we are not responsible for websites we do not control.

14. Changes to This Policy

We may update this policy to reflect changes in our services, providers, or legal obligations. The latest version will be published on this page with an updated date.