Terms of Service

These Terms of Service govern your use of vesqam.com and purchases made from Vesqam LTD (“Vesqam”, “we”, “us”, or “our”). By using the website or placing an order, you agree to these terms. Nothing in these terms excludes or limits rights that cannot lawfully be excluded, including your rights under UK consumer law.

1. About Us

Vesqam LTD
Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, United Kingdom, IP28 7DE
Email: [email protected]

2. Website Use

You may use this website only for lawful purposes. You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with its operation, scrape it in a manner that burdens our systems, or use it to commit fraud or violate another person’s rights.

You are responsible for keeping account credentials confidential and for ensuring that the information you provide is accurate and current.

3. Product Information

We take reasonable care to describe our lighting products accurately. Images, colours, and finishes may appear differently depending on lighting and screen settings. Dimensions and specifications should be reviewed before purchase. Minor manufacturing variations may occur where they do not materially affect the product.

Customers are responsible for checking compatibility, bulb requirements, dimensions, voltage information, and intended location. Electrical products must be installed and used in accordance with the product instructions and applicable safety requirements. Where professional installation is required, use a suitably qualified electrician.

4. Orders and Contract Formation

Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt but does not necessarily mean the order has been accepted. A contract is formed when we send confirmation that the order has been accepted or dispatched.

We may reject or cancel an order before dispatch if a product is unavailable, pricing or product information contains a clear error, payment is not authorised, delivery is unavailable, fraud is suspected, or fulfilling the order may breach applicable law. If payment has been taken for a cancelled order, we will refund it.

5. Prices and Payment

Prices and available payment methods are displayed at checkout. The total payable amount, including applicable delivery charges and taxes collected by us, will be shown before you place the order. International customers may be responsible for import duties, taxes, and local charges unless stated otherwise.

You confirm that you are authorised to use the payment method supplied. Payment services may be provided by third-party processors subject to their own terms.

6. Delivery

Delivery options, charges, and estimates are described at checkout and in our Shipping Policy. Risk in the goods passes to you when the goods are delivered to you or a person identified by you to receive them. Ownership passes after we receive full payment.

7. Cancellation, Returns, and Refunds

UK consumers purchasing online generally have the right to cancel most orders within 14 days after receiving the goods, subject to statutory exceptions. Details about exercising this right, returning goods, refund timing, and faulty products are set out in our Return Policy.

Your legal rights regarding goods that are faulty, not as described, or not fit for purpose are not affected by these terms or our policies.

8. Intellectual Property

The website and its content, including text, graphics, branding, layout, photographs, and software, are owned by or licensed to Vesqam LTD and are protected by intellectual property laws. You may use the website for personal, non-commercial shopping purposes. No content may be reproduced, distributed, or commercially exploited without permission, except where allowed by law.

9. Third-Party Services and Links

The website may rely on or link to third-party payment, delivery, analytics, or other services. We are not responsible for third-party websites or services outside our control. Their own terms and privacy notices may apply.

10. Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights. If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.

We are not responsible for business losses suffered by consumers, or for loss caused by events outside our reasonable control. If you use products for commercial or business purposes, additional limitations permitted by law may apply.

11. Sanctions Compliance

You may not use the Services if you are located in, organized under the laws of, or ordinarily resident in any country or territory subject to sanctions or embargoes imposed by the United States or other applicable authorities.

You represent and warrant that you are not identified on any applicable sanctions list, including those maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

We reserve the right to suspend or terminate access to the Services if we determine, in our sole discretion, that such access may violate applicable sanctions laws or regulations.

12. Changes to These Terms

We may update these terms to reflect changes to our business, website, or legal obligations. The version published when you place an order will apply to that order unless a change is required by law.

13. Governing Law

These terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and bring proceedings in the courts available under applicable law.

14. Contact

Questions about these terms may be sent to [email protected].